Mumbai: Bank of Baroda has unveiled bob SAMVAD, its AI-powered multilingual conversational platform, marking a significant step towards transforming in-branch customer interactions.
The launch of bob SAMVAD was formally conducted by M. Nagaraju, Secretary, Department of Financial Services, Ministry of Finance, in Mumbai on March 28, 2026.
The introduction of bob SAMVAD positions the bank at the forefront of innovation, with the platform designed to eliminate language barriers and enable seamless communication between customers and bank staff.
By leveraging advanced AI capabilities, bob SAMVAD ensures real-time, low-latency, two-way communication across 22 languages, embracing India’s linguistic diversity.
bob SAMVAD to Drive Inclusive Banking Experience
Speaking at the launch, M. Nagaraju congratulated Bank of Baroda and emphasized that bob SAMVAD represents a major step toward inclusive and accessible banking services. He commended the bank for using technology to bridge language gaps and enhance customer experience.
He stated that the platform will promote more inclusive service delivery and significantly improve customer service at branches, adding that the initiative sets a new benchmark for the banking sector.
AI-Powered Innovation Developed In-House
Developed entirely in-house, bob SAMVAD integrates AI-driven speech and language technologies to deliver seamless, real-time interactions.
At the service counter, bob SAMVAD enables customers and staff to communicate effortlessly—even if they speak different languages—by instantly translating conversations in real time.
Customers can speak or input their queries in their preferred language, and the platform translates them into the staff’s selected language, and vice versa.
The platform ensures contextual accuracy and natural fluency, enhancing both clarity and efficiency in service delivery.
Additionally, the platform offers text-based interaction displayed on screens, along with an optional voice mode that converts text into speech. This feature ensures accessibility for users who prefer audio-based communication, making bob SAMVAD a fully inclusive solution.
Debadatta Chand, Managing Director & CEO of Bank of Baroda, said: “Bank of Baroda is leveraging AI to make our branches more inclusive and customer-friendly by enabling seamless real-time conversations in local languages. This initiative reflects our commitment to operational excellence by combining technology with customer-centric design.”
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Phased Rollout Across India
In its initial phase, bob SAMVAD will be deployed across 250 branches in Tamil Nadu, Karnataka, Telangana, Andhra Pradesh, and Maharashtra. The bank plans a phased, large-scale rollout of bob SAMVAD across its entire branch network in the coming months.
Sustainability Push Alongside Digital Innovation
During the visit, M. Nagaraju also explored ‘bob Forest’, a sustainability initiative by Bank of Baroda. The project is a 6,000 sq. ft. green space developed at the bank’s BKC office in Mumbai, promoting biodiversity and cleaner air.
It builds on the bank’s earlier initiatives such as ‘bob Earth’, Green Deposits, and Green Bonds, reinforcing its commitment to ESG goals.
